jom99 Privacy Policy: The Records Behind Your Account
This page explains what jom99 writes down when you register, deposit and play, why each record exists, who reads it, and what you can ask us to change. It covers the website, the mobile site and the jom99 app for players in Malaysia.
Who Handles Your Data at jom99
jom99 runs this site and decides how account information is used, which makes jom99 the party responsible for the records described here. Our support desk answers data questions through 24/7 live chat, the same channel used for deposits, verification and account recovery. If you have asked support anything before, you already know the fastest route to a data request.
Nothing on this page changes the terms you accepted at sign-up. It explains them. Where the two overlap, the stricter reading applies, and we will say which one we mean whenever a conflict affects a live request.
Details We Record When You Open an Account
Registration on jom99 collects the minimum needed to run a betting account and to meet Malaysian anti-money-laundering rules. We ask for your full name as printed on your identification, your date of birth, a mobile number, and bank or e-wallet details for payouts. We do not ask for salary figures, employer details or documents unrelated to your account.
- Account identity: full name, date of birth, mobile number and the address you give us.
- Login and device data: IP address, browser type, operating system and the times you sign in.
- Transaction history: deposits, withdrawals, wagers and bonus credits on your account.
- Support records: live chat transcripts and any document you send for verification.
Why Each Record Exists
Every field has a job. If a record has no job, jom99 does not keep it. The table below maps each category to the reason it is held, so you can see exactly which file your question touches.
| Record | Why jom99 holds it | Kept for |
|---|---|---|
| Full name and ID number | Confirms you are 18 or older and that one person holds one account | While the account is open, then the statutory period after closure |
| Mobile number | Login codes, withdrawal confirmations and security alerts | Same as the account |
| Bank or e-wallet details | Pays withdrawals to you and matches deposits to your registered name | Same as the account |
| Device and IP logs | Detects shared or stolen accounts and blocks automated abuse | A rolling window used for security review |
| Betting and bonus history | Settles wagers, applies the 18x wagering requirement, resolves disputes | Same as the account |
| Chat transcripts | Keeps answers consistent when you return with the same question | A fixed review window, then deleted |
What Touch ’n Go and DuitNow Leave Behind
When you deposit with Touch ’n Go eWallet, DuitNow, FPX Online Banking or a bank transfer, the provider sends jom99 a confirmation with the amount, the time and a reference number. We never see your e-wallet PIN, your online banking password or the balance of that account. Deposits usually land in about 1 minute, so the reference matters more than a screenshot.
Withdrawals run the other way. jom99 sends funds to the account name registered to your profile, which is why a mismatch between your ID and your bank account name is the most common reason a payout stalls. The minimum withdrawal is RM30, and the daily limit starts at RM11,000 on the entry tier.
Cookies That Keep the Session Alive
jom99 uses a small number of cookies. A session cookie keeps you signed in as you move between pages; a preference cookie remembers language and currency; a security cookie helps us spot a login that does not match your usual device. We do not run third-party advertising trackers on this site.
You can clear or block cookies in your browser settings. Blocking the session cookie signs you out on every page load and breaks the cashier, so leave that one alone if you plan to play.
Retention: How Long a File Stays Open
Records tied to money, identity and disputes stay for as long as the account is active and for the statutory period afterwards, because tax and anti-money-laundering rules require it. Marketing preferences and browsing logs are dropped once they stop being useful. Support chats are kept long enough to resolve a repeat issue and are then reviewed. When a record reaches the end of its period, it is deleted rather than archived.
Who Else Sees Your Details
jom99 shares specific data with specific parties, never a whole profile at once.
- Payment providers, to move money in and out and to confirm the sender’s name.
- Game studios and platform suppliers, for the 4,400 games in the lobby, in aggregated form only.
- Regulators and law enforcement, when a lawful request arrives and we are obliged to answer it.
- Auditors and technical vendors, working under contract and confidentiality.
- Nobody else. jom99 does not sell player data and does not rent mailing lists.
Your Rights and How to Use Them
Players in Malaysia can ask jom99 to show, correct or delete the personal data held on them, and can withdraw consent for marketing at any time.
- Access: request a copy of your account record.
- Correction: fix a misspelt name, an old number or an outdated address.
- Deletion: close the account and ask for data to be removed where no legal duty requires keeping it.
- Objection: stop marketing messages without losing the account.
- Complaint: escalate a data question to a senior support lead if the first answer does not settle it.
Send any of these through 24/7 live chat from your signed-in account. That keeps the request tied to the verified owner and saves you from proving who you are a second time.
Verification Documents and the Two-Hour Review
jom99 accepts a National ID Card, a passport or a driving licence for identity checks. Upload one clear photo with all four corners visible and no glare across the number. Our team reviews documents within 2 hours and posts the result to your account notifications.
Verification is required before your first withdrawal. A first withdrawal can take up to 6 hours while that check clears; later withdrawals settle in about 21 minutes. Sending the document right after registration removes the wait entirely.
Security Measures Behind the Login
Passwords are stored in hashed form, so nobody at jom99 can read yours. Traffic between your device and our servers is encrypted. Staff access to account records is limited to the people handling your case and is logged. If you reuse a password from another site, change it today; that one habit causes more account takeovers than any other.
Under-18 Checks and Self-Exclusion
jom99 is for adults aged 18 and over. Age is checked at registration and again during verification. If an underage account is found, it is closed and deposits are returned to the original payment source. Players who want to stop can request self-exclusion through support; our responsible gaming page explains limits, time-outs and where to find outside help.
When This Document Changes
We update this policy when a payment method, a game supplier or a legal requirement changes. The revised version replaces the old one on this page, and a material change is announced in your account notifications before it takes effect. Continuing to use jom99 after that point means the new wording applies.
Where to Ask a Question About Your Data
Use 24/7 live chat for anything specific to your account, and the help centre for general questions about deposits, verification and bonuses. Both routes reach the same team. Quote your username, never your password, and the reply will arrive faster.
Does jom99 sell my data to advertisers?
Can I play without giving bank details?
What happens to my records if I close my account?
Ready to set up an account? The jom99 register page takes a few minutes, or go back to the home page and look around the lobby first.